Contact Us

We’re here to help! Whether you have a question about our products, need assistance with an order, or just want to share your experience with us, we’d love to hear from you.

Email Us:

For any inquiries, please feel free to reach out to us via email at josepet19891001@gmail.com. Our dedicated customer service team will respond to your email as soon as possible, typically within 24-48 hours.

Telephone:

Toll Free: +1 917-204-3229

Work Time: Mon-Fri 9:00AM - 6:00PM (PST)

Live Chat:

If you need immediate assistance, use the chat box located at the bottom right corner of our website. Our live chat support is available. We’re here to provide you with real-time help and answer any questions you may have.

We look forward to assisting you and ensuring you have the best experience with LeloPets!

*We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please use our Live Chat for immediate assistance.

Products

Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.

The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite lit

Yes. LeloPets litter box is designed with multiple safety features (such as sensors and anti-pinch protection) to help prevent cleaning cycles from running when a cat is inside or nearby. Always follow the setup and usage instructions for best safety.

Yes. From better sealing to smarter odor containment, D1 helps keep unpleasant smells trapped inside—so your room stays noticeably fresher throughout the day.

Payment

We accept all Major Credit Cards, including Visa, MasterCard, American Express, and Discover, along withPayPalfor a smooth and secure checkout experience.

For your security, wedo not acceptcash, CODs, checks, or money orders for online purchases.

👉 Please make sure to enter the correct billing address that matches the one registered with your credit card. This helps prevent payment failures and ensures your transaction goes through smoothly.

We offer 30-day returns on eligible items. To initiate a return:
① Contact us at josepet19891001@gmail.com with your order number and reason for the return.
② Products must be in their original condition with all packaging and accessories included.
For more details, please check Return and Refund Policy.

Shipping

Yes! We offer free shipping on orders over $49 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).

All orders ship from our U.S. warehouse and usually deliver in 3–6 business days.

Once your order ships, you will receive a tracking numbervia email. You can use it to monitor the status of your delivery.

Support

LeloPets automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.

If your product arrives damaged or has defects, please contact josepet19891001@gmail.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.