Return & Refund Policy

At Lelopets, we want you and your pets to be happy with every purchase! If you are not satisfied with your product, please review our return and refund policy below.

Return Policy

Conditions for a Valid Return:

Lelopets products purchased directly through lelopets.net may be returned within 30 days of receipt for a full refund. You only have to pay return shipping.

If you've purchased your Lelopets product through a third-party retailer, you must coordinate the return directly with that retailer.

Returns must be initiated within 30 days from the date of delivery.
Proof of purchase (e.g. order number or receipt) is required.
The product must be in original condition with all packaging, components, and accessories included.
Cat litter is not eligible for returns or refunds.

Non-Returnable Items:

Opened consumable items (e.g., waste bags) cannot be returned.
Products damaged due to misuse or accidents.
Custom or special orders.

30-Day Money-Back Guarantee

You may return your units within 30 days for any reason, and only the return shipping costs will be your responsibility.
Return shipping from areas beyond the contiguous 48 states may result in additional shipping charges.
Returns must include all original accessories.
All products should be cleaned prior to return. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund.

Shipping Costs:

Lelopets will cover the shipping costs for returns related to product quality issues.
For returns not related to product quality, the customer is responsible for the shipping costs.

Additional Notes:

Lelopets will refund the product price only. Shipping and handling charges are non-refundable.
Returns may be rejected if the product does not meet the above requirements.
We cannot accept non-quality-related return requests after the 30-day period.

Refund Policy

Refunds will be issued within 7–10 business days of Lelopets receiving the device.
For customers who paid with debit or credit cards, it may take up to 30 days for the refund to appear on your account.
If you’ve purchased your Lelopets product through a third-party retailer, you must coordinate the return directly with that retailer.

How to Request a Return

1. Contact Customer Support

Email us at josepet19891001@gmail.com with your order number and reason for the return.

2. Receive Return Instructions

If your product is eligible, we will provide you with a return shipping label (for quality-related returns) or instructions for self-shipping (for customer preference returns).

3. Ship the Product Back

The package must include all original accessories.
Please ensure the unit is cleaned before shipping.
Tracking Number Requirement: You must provide the return tracking number once shipped. This allows us to create the return order and enables the warehouse to track your package.
- If no tracking number is provided, the warehouse may be unable to identify or process the package.
- Unidentified packages may be disposed of, and in such cases, refunds cannot be issued.

4. Inspection & Refund

Once the product is received and inspected, we will process your refund to the original payment method within 7–10 business days.

🔔 Important Reminder: Tracking Number Required

Please note: All return shipments must include a tracking number.

Without a tracking number, our warehouse cannot identify or process the package.
Unidentified packages may be disposed of and refunds will not be issued.

👉 Always provide your tracking number to Customer Support after shipping your return to ensure a smooth refund process.

Products

Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.

The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite lit

Yes. LeloPets litter box is designed with multiple safety features (such as sensors and anti-pinch protection) to help prevent cleaning cycles from running when a cat is inside or nearby. Always follow the setup and usage instructions for best safety.

Yes. From better sealing to smarter odor containment, D1 helps keep unpleasant smells trapped inside—so your room stays noticeably fresher throughout the day.

Payment

We accept all Major Credit Cards, including Visa, MasterCard, American Express, and Discover, along withPayPalfor a smooth and secure checkout experience.

For your security, wedo not acceptcash, CODs, checks, or money orders for online purchases.

👉 Please make sure to enter the correct billing address that matches the one registered with your credit card. This helps prevent payment failures and ensures your transaction goes through smoothly.

We offer 30-day returns on eligible items. To initiate a return:
① Contact us at josepet19891001@gmail.com with your order number and reason for the return.
② Products must be in their original condition with all packaging and accessories included.
For more details, please check Return and Refund Policy.

Shipping

Yes! We offer free shipping on orders over $49 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).

All orders ship from our U.S. warehouse and usually deliver in 3–6 business days.

Once your order ships, you will receive a tracking numbervia email. You can use it to monitor the status of your delivery.

Support

LeloPets automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.

If your product arrives damaged or has defects, please contact josepet19891001@gmail.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.