Terms of Service

Welcome to Lelopets These Terms of Service ("Terms") govern your use of our website, mobile app, and any related services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1.Acceptance of Terms

By accessing or using our website, app, or any services provided by Lelopets, you agree to comply with these Terms and all applicable laws and regulations. You must be at least 18 years old or have the consent of a legal guardian to use our services.

2.Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of revised Terms means that you accept and agree to the changes. Please check this page regularly for updates.

3.Use of Our Services

- Account Registration: To access certain features of our services, you may need to create an account. You must provide accurate, current, and complete information during the registration process and update such information to keep it accurate and complete.

- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or suspected breach of security.

- Prohibited Activities: You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:

- Posting false, misleading, or fraudulent content.

- Interfering with or disrupting the integrity or performance of our services.

- Attempting to gain unauthorized access to our systems or networks.

4.Orders and Payments

- Pricing and Availability: All prices are listed in your local currency and are subject to change without notice. Product availability is subject to change at any time without notice.

- Payment Terms: You agree to pay all charges incurred by you or any users of your account and credit card or other payment methods at the price(s) in effect when such charges are incurred.

- Order Acceptance: All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price, or any other issues.

- Shipping and Delivery: We strive to deliver your order within the estimated time frames. However, we are not responsible for any delays caused by shipping carriers, customs, or other unforeseen circumstances.

5.Returns and Refunds

- Return Policy: We accept returns within [number of days] days of purchase for most products. Items must be in their original condition, unused, and in the original packaging. Please refer to our [Return Policy](#) for more details.

- Refunds: Refunds will be processed in the original form of payment. Shipping fees are non-refundable. Refunds may take up to [number of days] days to process, depending on your bank or payment provider.

6.Intellectual Property

All content on our website and app, including but not limited to text, graphics, logos, images, videos, and software, is the property of Lelopets or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any of our content without our express written permission.

7.Limitation of Liability

To the fullest extent permitted by law, Lelopets shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

- Your use or inability to use our services.

- Any unauthorized access to or alteration of your data or transmissions.

- Any conduct or content of any third party on our services.

8.Disclaimer of Warranties

Our services are provided on an "as-is" and "as-available" basis. Lelopets makes no representations or warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/Region], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your Country/Region] for the resolution of any disputes.

10.Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including but not limited to a breach of these Terms.

11.Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Email: josepet19891001@gmail.com

Products

Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.

The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite lit

Yes. LeloPets litter box is designed with multiple safety features (such as sensors and anti-pinch protection) to help prevent cleaning cycles from running when a cat is inside or nearby. Always follow the setup and usage instructions for best safety.

Yes. From better sealing to smarter odor containment, D1 helps keep unpleasant smells trapped inside—so your room stays noticeably fresher throughout the day.

Payment

We accept all Major Credit Cards, including Visa, MasterCard, American Express, and Discover, along withPayPalfor a smooth and secure checkout experience.

For your security, wedo not acceptcash, CODs, checks, or money orders for online purchases.

👉 Please make sure to enter the correct billing address that matches the one registered with your credit card. This helps prevent payment failures and ensures your transaction goes through smoothly.

We offer 30-day returns on eligible items. To initiate a return:
① Contact us at josepet19891001@gmail.com with your order number and reason for the return.
② Products must be in their original condition with all packaging and accessories included.
For more details, please check Return and Refund Policy.

Shipping

Yes! We offer free shipping on orders over $49 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).

All orders ship from our U.S. warehouse and usually deliver in 3–6 business days.

Once your order ships, you will receive a tracking numbervia email. You can use it to monitor the status of your delivery.

Support

LeloPets automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.

If your product arrives damaged or has defects, please contact josepet19891001@gmail.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.