Warranty Policy

We stand by the quality of our products. All Lelopets automatic cat litter boxes come with a 1-year limited warranty from the date of purchase.

What the Warranty Covers

  • Manufacturing defects or malfunctions under normal use.
  • Issues with internal components or performance that affect functionality.

What the Warranty Does Not Cover

  • Damage caused by misuse, accidents, or unauthorized modifications.
  • Consumable items such as cat litter or waste bags.
  • Normal wear and tear from usage.

How to Make a Warranty Claim

  1. Contact Customer Support at josepet19891001@gmail.com with your order details and a description of the issue.
  2. We may request photos or videos of the problem for assessment.
  3. If the product is eligible, we will provide repair or replacement options.

Repair or Replacement Options

  • If the product cannot be repaired, Lelopets will replace it with the same model or an equivalent product.
  • In case of a replacement, the original warranty period applies to the replacement unit (no new warranty period will start).

Thank you for choosing Lelopets! We are committed to providing exceptional service and ensuring that you and your pets have the best experience possible.

Products
How does the automatic cat litter box work?

Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.
What kind of cat litter is compatible with the automatic litter box?

The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite lit
Is it safe for my cat?

Yes. LeloPets litter box is designed with multiple safety features (such as sensors and anti-pinch protection) to help prevent cleaning cycles from running when a cat is inside or nearby. Always follow the setup and usage instructions for best safety.
Does it really help with odor?

Yes. From better sealing to smarter odor containment, D1 helps keep unpleasant smells trapped inside—so your room stays noticeably fresher throughout the day.

Payment
What payment methods do you accept?

We accept all Major Credit Cards, including Visa, MasterCard, American Express, and Discover, along withPayPalfor a smooth and secure checkout experience.

For your security, wedo not acceptcash, CODs, checks, or money orders for online purchases.

👉 Please make sure to enter the correct billing address that matches the one registered with your credit card. This helps prevent payment failures and ensures your transaction goes through smoothly.
What is the return policy?

We offer 30-day returns on eligible items. To initiate a return:
① Contact us at josepet19891001@gmail.com with your order number and reason for the return.
② Products must be in their original condition with all packaging and accessories included.
For more details, please check Return and Refund Policy.

Shipping
Do you offer free shipping?

Yes! We offer free shipping on orders over $49 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).
How long does shipping take?

All orders ship from our U.S. warehouse and usually deliver in 3–6 business days.
How do I track my order?

Once your order ships, you will receive a tracking numbervia email. You can use it to monitor the status of your delivery.

Support
How long is the warranty for AmzFolk automatic cat litter box?

LeloPets automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.
What if my product is damaged or defective?

If your product arrives damaged or has defects, please contact josepet19891001@gmail.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.
How do I track my order?

Once your order ships, you will receive a tracking numbervia email. You can use it to monitor the status of your delivery.