Shipping Policy

Thank you for shopping with Lelopets! We strive to provide fast and reliable shipping to ensure your products arrive promptly. Please review our shipping policy for details on processing times, shipping costs, and areas of service.

1. Shipping Coverage

Currently, we only ship within the United States, excluding remote regions such as:

Alaska
Hawaii
Guam
Puerto Rico

2. Shipping Rates

Free Shipping: Enjoy FREE SHIPPING on all orders over $49.
Standard Shipping: For orders under $49, a flat rate of $5.99 will apply.

Shipping fees will be calculated at check out.

3. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order is shipped.

4. Delivery Times

Standard delivery: 3-6 business days from the time of shipment.
Please note that delivery to some rural or remote areas may take additional time.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your order's status in real time.

6. Shipping Restrictions

We DO NOT ship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories, PO Boxes, APO/FPO military addresses, or freight forwarder addresses.

7. Delays & Unexpected Issues

While we strive to ensure timely delivery, certain factors such as weather conditions, holidays, or unforeseen carrier delays may affect your shipment. We appreciate your patience in such cases. If you encounter significant delays, please contact our support team for assistance.

8. Customer Support

If you have any questions about your order or need assistance with shipping, please reach out to our team at josepet19891001@gmail.com . We’re here to help!

Products

Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.

The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite lit

Yes. LeloPets litter box is designed with multiple safety features (such as sensors and anti-pinch protection) to help prevent cleaning cycles from running when a cat is inside or nearby. Always follow the setup and usage instructions for best safety.

Yes. From better sealing to smarter odor containment, D1 helps keep unpleasant smells trapped inside—so your room stays noticeably fresher throughout the day.

Payment

We accept all Major Credit Cards, including Visa, MasterCard, American Express, and Discover, along withPayPalfor a smooth and secure checkout experience.

For your security, wedo not acceptcash, CODs, checks, or money orders for online purchases.

👉 Please make sure to enter the correct billing address that matches the one registered with your credit card. This helps prevent payment failures and ensures your transaction goes through smoothly.

We offer 30-day returns on eligible items. To initiate a return:
① Contact us at josepet19891001@gmail.com with your order number and reason for the return.
② Products must be in their original condition with all packaging and accessories included.
For more details, please check Return and Refund Policy.

Shipping

Yes! We offer free shipping on orders over $49 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).

All orders ship from our U.S. warehouse and usually deliver in 3–6 business days.

Once your order ships, you will receive a tracking numbervia email. You can use it to monitor the status of your delivery.

Support

LeloPets automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.

If your product arrives damaged or has defects, please contact josepet19891001@gmail.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.